99x09 Privacy Policy
Your personal information is completely safe with us — 99x09 protects your privacy through SSL encryption and strict data protection policies.
Introduction
99x09 ("we", "us", "platform") is a trusted online casino and betting platform in Bangladesh. We give the highest priority to our users' privacy. This privacy policy describes how we collect your personal information, how that information is used, who it may be shared with, and what steps we take to protect your information.
By using the 99x09 website or services, you are considered to have read this privacy policy and agreed to its terms. This policy is an integral part of 99x09's Terms and Conditions.
What Information We Collect
While using the 99x09 platform, we may collect the following types of information:
1.1 Registration and Identity Information
Information you provide when creating an account:
- Full name and date of birth
- Email address
- National ID or passport details (for KYC verification)
- Address and country of residence
1.2 Financial Information
Information collected during deposit and withdrawal processes:
- bKash, Nagad, Rocket or Upay mobile wallet numbers
- Bank account details (for bank transfers)
- Transaction history and amounts
1.3 Usage Information
Information automatically collected when you use our platform:
- IP address and device information
- Browser type and operating system
- Session logs, game history and betting records
- Data from cookies and web beacons
- Time spent on the site and pages visited
1.4 Communication Information
Information provided when contacting the support team via live chat or email is retained.
How We Use Your Information
Collected information is used for the following purposes:
2.1 Account Management
Your personal information is essential for creating, managing and securing your account. This information is used in the identity verification (KYC) process to prevent unauthorized access.
2.2 Financial Transaction Processing
Your financial information is needed to securely complete deposits and withdrawals via bKash, Nagad, Rocket, Upay or bank transfer. This information is used to ensure a minimum deposit of ৳500 and a minimum withdrawal of ৳1,000.
2.3 Service Improvement
By analyzing usage information, we improve the platform experience, resolve technical issues and add new features.
2.4 Security and Fraud Prevention
Your information is used to detect suspicious activity, prevent money laundering and keep the 99x09 platform secure.
2.5 Communication and Support
Your contact information is used to communicate with you through 24/7 live chat support, share important updates and inform you about promotional offers.
2.6 Legal Compliance
We are required to comply with applicable laws and regulations and to submit necessary reports to regulatory authorities.
Data Sharing and Third Parties
99x09 never sells your personal information or transfers it to third parties for commercial purposes. However, information may be shared in a limited way in the following situations:
3.1 Payment Providers
Necessary financial information is shared with bKash, Nagad, Rocket, Upay and authorized banks to process transactions. These institutions follow their own privacy policies.
3.2 Game Providers
Only the information necessary for game operation is shared with game software providers such as Pragmatic Play, Spribe, JILI or PG Soft. This information is kept to the minimum required amount.
3.3 Technology Service Providers
Information may be shared with trusted technology partners for cloud hosting, security systems, analytics and customer support software operations. They operate under confidentiality agreements.
3.4 Legal Requirements
Information may be disclosed to comply with court orders, legitimate requests from law enforcement agencies or legal obligations.
Cookie Policy
The 99x09 website uses cookies and similar technologies to improve your browsing experience.
4.1 Types of Cookies
- Essential Cookies: Required for the core functionality of the site, such as maintaining login sessions.
- Functional Cookies: For remembering your preferences, language and settings.
- Analytics Cookies: Used to analyze site usage patterns for improvement.
- Security Cookies: For fraud detection and protection.
4.2 Cookie Controls
You can accept or reject cookies through your browser settings. However, disabling essential cookies may limit some features of the site.
Data Security Measures
99x09 applies multiple layers of security measures to protect your personal and financial information:
- SSL Encryption: All data transmission is secured through 256-bit SSL encryption.
- Two-Factor Verification: Two-factor security verification for account access.
- Firewall Protection: Advanced firewall systems to prevent unauthorized access.
- Regular Security Audits: Regular audits conducted by third-party security experts.
- Data Encryption: All stored sensitive information is kept in encrypted form.
- Restricted Access: Only authorized staff can access your information.
Even so, 100% security on the internet cannot be guaranteed. You are therefore asked to keep your account password secure and not share it with others.
Data Retention Period
99x09 retains your personal information for as long as necessary. The retention period depends on the type and purpose of the information:
- Account Information: For as long as the account is active and for the legally required period after closure.
- Financial Transaction Records: Retained for an extended period in accordance with financial regulations.
- Communication Records: For a limited period for support and quality control purposes.
- Cookies and Browsing Data: Automatically deleted at the end of a session or upon expiry of the set period.
After the set period, information is securely deleted or anonymised.
Your Rights
You have the following rights regarding your personal information:
7.1 Right to Access
You may request to know what information we have collected about you.
7.2 Right to Rectification
You have the right to request correction if your information is inaccurate or incomplete.
7.3 Right to Erasure
In certain circumstances you may request that your information be deleted, however information required to meet legal obligations may not be possible to delete.
7.4 Right to Object to Processing
You have the right to object to the processing of your information for specific purposes.
7.5 Right to Data Portability
You may request to receive your information in a structured and commonly used format.
Privacy of Minors
99x09 strictly does not maintain any business relationship with anyone under the age of 21. We do not intentionally collect any personal information from minors.
Age verification procedures are followed at the time of registration. If we learn that someone under the age of 21 has opened an account, that account will be closed immediately and the related information will be deleted.
To learn more about the harmful effects of gambling on minors, visit our Responsible Gaming page.
International Data Transfers
In some cases your information may be stored or processed on servers outside Bangladesh. In such cases we ensure that:
- The receiving party maintains appropriate security standards.
- Proper agreements and safeguards are in place for data transfers.
- The standards of this privacy policy are maintained throughout.
Changes to the Privacy Policy
99x09 reserves the right to update or change this privacy policy at any time. For significant changes, we will notify you in the following ways:
- A notice will be published on the website homepage.
- You will be informed of the changes by email at your registered address.
- The "Last Updated" date at the top of this page will change.
Continuing to use the site after changes are made will be considered as your agreement to the new privacy policy. We therefore recommend checking this page regularly.
Contact and Complaints
If you have any questions, concerns or complaints about this privacy policy, please contact us:
- Email: [email protected]
- Live Chat: 24/7 live chat support on the website
Our data protection team will try to respond to your request promptly. Responses are generally provided within business days.
For more information related to our services, you can visit our About Us page and FAQ page.